Business Mentor London

Do your staff know what they’re doing?

Do your staff know what they’re doing?

A regular complaint I hear from my business mentor clients is “my staff don’t know what they’re doing”.   In this blog, I’d like us to think about if this
Good day or bad day? Your choice.

Good day or bad day? Your choice.

I recently spoke with an old colleague who I hadn’t heard from for over a year.. I asked them how things were, and amongst the response was “I’m now doing
‘What does your ship look like?’ (Or how to help you and your people be more efficient)

‘What does your ship look like?’ (Or how to help you and your people be more efficient)

Summary – if you want to avoid waste and rework in your office or business, have a motivated team who you praise more whilst wowing your customers read on.  
A master class in customer experience from a teenager

A master class in customer experience from a teenager

I was recently in Lyme Regis on holiday, where we tend to spend at least one week each year. We enjoy this part of the world for its micro climate,
Where are my potential customers?

Where are my potential customers?

If you haven’t read my last blog, ‘Are you saying what your customer wants to hear?’, which is all about defining your target customers, then please have a read of
Giving your team their ‘Why’

Giving your team their ‘Why’

Helping your team find the purpose to their work creates an energised and committed team Who will go above and beyond for their customers and the business. Don’t believe me?
How to put your prices up not down

How to put your prices up not down

As a Business mentor in Sevenoaks I enjoy this topic as it is guaranteed to divide opinion. Competition is everywhere no matter which service we provide or product we supply.
Defining your target customer

Defining your target customer

In this blog, I’d like to share a struggle I’ve seen as a Business Mentor whilst mentoring several businesses recently… Turning leads into paying customers.   Does this sound familiar
Where do your sales come from?

Where do your sales come from?

How many sales channels do you use to generate that new business? 1,2 3? As a Business mentor in Kent I always maintain it should be 5. Sound like a
Being a Better Manager and Leader – ‘Why’ and ‘what your people want’

Being a Better Manager and Leader – ‘Why’ and ‘what your people want’

Why should you look to become a better manager and leader?  It’s a really important topic for me, both personally and as a Business Mentor. Over the years I’ve been