As a business owner and/or people manager, a key responsibility is to motivate others to work with you in achieving a common goal.
This is easier said than done if you or your employees are remote. I also experience this with my clients, as being an effective Business Mentor does mean a change in method if not experienced face-to-face.
There is the attention to what the other person is saying… a bad connection will feel very disruptive and can cause you or the person you are communicating with to be distracted. This often leads to misunderstanding and not picking up on vital pieces of information.
The type of listening involved tends to be more superficial than when experienced face-to-face. Again, it comes back to attention but to the perception of whether you have the other person’s attention of not.
Try to avoid other distractions if you can. We all understand when working from home there are deliveries arriving, partner suddenly appearing to get a cup of coffee, children, or pets. There are lots of things happening and whilst we can all understand, it does detract from the quality of the conversation.
Fourth and final point
Do not plan meetings straight after each other…allow yourself time to reflect on previous meeting. Let it settle and then join next meeting being fully alert to what the person is saying.
I have noticed some people are reverting to back to requesting phone calls as video calls can be tiring and if the person does not feel they are getting added attention, then this can lead them back to a voice call. Do not let this be a barrier to your conversation – it is merely a sign they want to be attentive and have chosen the best option for them.
If you feel you are not getting heard, please contact me for a complimentary session. We can meet in person, by phone or video call; whichever media suits you best.
Director & Business Mentor
Wokingham, Maidenhead, Windsor, Runnymede, Weybridge, Bracknell, Slough
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